This one day session provides a full overview of a disciplined problem solving methodology utilizing the popular “8D” approach but with a twist. We have added our Discipline 5 - Making the Decision.
Participants will gain an understanding of a proven problem solving process along with exposure to tools and skills for establishing root cause and decision-making.
When held in-house, session can include a review of company or customer designated formats for problem solving and root cause analysis such as 8D, Drill Deep and Wide, 3L5W, etc.
Who Should Attend this Training?
1. Management and Leadership Personnel
2. Quality Management Personnel
3. Operational Personnel from all disciplines (e.g. Sales, Engineering, Project Management, Quality, Production, Purchasing etc.)
Topics Include:Background of Structured Problem Solving: When to use a disciplined approachDiscipline 1 – Establish a Team: The impetus for using a cross-functional teamDiscipline 2 – Describe the Problem: Don't become successful at solving the wrong problemDiscipline 3 – Implementing Containment Action: Not the permanent solutionDiscipline 4 – Finding Root CauseIntroduction to the 7 Tools of QualityDiscipline 5 – Making the Decision: The organizational aspects of solving the root causeDiscipline 6 – Implementing Corrective Action: Managing the changesDiscipline 7 – Validate Corrective Action: How to ensure solving one problem doesn't cause anotherDiscipline 8 – Prevent Recurrence: Taking the lessons learned to Quality Planning and subsequent programs/processesDiscipline 9 – Congratulate the Team
LOCATION & TIME
No public dates are scheduled.
Contact us to arrange your team’s onsite session.
* Minimum number of attendees required in order for the course to take place. A confirmation email will follow.
If you are interested in group sessions contact us