Problem Solving
This one-day session provides a full overview of a disciplined problem-solving methodology utilizing the popular “8D” approach but with a twist. We have added our Discipline 5 – Making the Decision.
Participants will gain an understanding of a proven problem-solving process along with exposure to tools and skills for establishing root cause and decision-making.
When held in-house, the session can include a review of company or customer-designated formats for problem-solving and root cause analysis such as 8D, Drill Deep and Wide, 3L5W, etc.
Who Should Attend this Training?
Management and Leadership Personnel
Quality Management Personnel
Operational Personnel from all disciplines (e.g. Sales, Engineering, Project Management, Quality, Production, Purchasing etc.)
Topics Include:
Background of Structured Problem Solving: When to use a disciplined approach
Discipline 1 – Establish a Team: The impetus for using a cross-functional team
Discipline 2 – Describe the Problem: Don’t become successful at solving the wrong problem
Discipline 3 – Implementing Containment Action: Not the permanent solution
Discipline 4 – Finding Root Cause
Introduction to the 7 Tools of Quality
Discipline 5 – Making the Decision: The organizational aspects of solving the root cause
Discipline 6 – Implementing Corrective Action: Managing the changes
Discipline 7 – Validate Corrective Action: How to ensure solving one problem doesn’t cause another
Discipline 8 – Prevent Recurrence: Taking the lessons learned to Quality Planning and subsequent programs/processes
Discipline 9 – Congratulate the Team
SCHEDULE:
No dates are currently scheduled. If you’re interested in joining another group, contact us.
GROUP SESSIONS
If you’re interested in group sessions contact us.
* Course dates are confirmed once the minimum number of registrations is achieved. A confirmation email, including payment arrangements, will be sent separately.
Connect with us for the latest info on our group sessions and pricing.
